Virgin Media goes down leaving users around the UK without internet access

Virgin Media customers are expressing their frustration today as they have been left without internet access. 

More than 63 calls have been placed to Virgin as of 11.00am today, marking a significant spike over the past 24 hours. Users have taken to social media to share their frustration with the company, with one branding the situation as "ridiculous". Others have shared that they are also experiencing trouble making calls on their mobile.  


The most recent outage reports and issues are reportedly originating from London, Harrow, Plymouth, Paddington, Glasgow, Leicester, Bristol, Croydon, Enfield Town, Woking, Nottingham, Finsbury, Barnsley, Bermondsey, Redhill, Bolton, City of Westminster, Birmingham, Golders Green, Manchester, Southampton, Stevenage, Coventry, Sutton, and Leeds.  

An overview of the outages can be seen in the heat map below. 


Virgin has not yet shared the source of the outage but expects the problem to be fixed by 12.30pm today. No further update was provided.

We'll keep this post updated as news is provided. 

About Fitzrovia IT

in IT together

Industry insights and top tips shared by the experts at Fitzrovia IT, who have been delivering London IT services for 20 years.