outsourced it support london

Outsource your IT support to us

With 20 years’ experience, we provide outsourced IT solutions for hundreds of London-based companies, all from our award-winning service desk based in central London. 

Working in partnership with you, we provide customised outsourced IT services tailored to your unique requirements. 

We’re certified partners of Apple and Microsoft and we maintain partnerships with industry-leading suppliers, allowing us to provide the procurement, configuration, support and maintenance your business needs. 

our outsourced IT support clients

Outsourcing IT provides access to broad and deep expertise which would be hard to hire and retain in-house.

We're your always-on, always-ready IT partner that keeps things running smoothly and reduces the risk of costly disruptions. 

Dan Stanbury

Director, Fitzrovia IT

outsourced IT support live service stats

91%

Ticket response in under 4 minutes

90%

Positive customer reviews

90%

First time call resolution

87%

Tickets closed in under 1 hour

outsourced IT support london FAQs

How important is location for an outsourced IT partner?

While we are based in London, where we have a loyal client base of hundreds of businesses, we are able to provide dedicated support from anywhere, anytime.

We work with customers across the globe without issue. While it may take us a little longer to reach you, our emphasis on proactive support ensures we catch issues before they become a problem.

How much does outsourced IT support cost?

Outsourced IT is not one-size-fits-all, as costs are based on a detailed assessment of your requirements. We often find that we are able to save our clients money by outsourcing their IT support and streamlining systems and processes.

Factors include the number of users to be supported, the type of support (first- or second- line) and type of systems supported, as well as software licensing and hardware costs. We may also propose some upgrades to be completed as projects to bring your systems in line with our recommended configurations. 

Please contact us to discuss your specific requirements and we will compile a tailored quote for your consideration.

Are your outsourced IT services available 24/7 ?

Yes. While our main support is available during regular office hours, we also offer a comprehensive out-of-hours service. During our initial discussions we will advise whether or not you would benefit from 24/7 support. For many organisations we find that this is not required, but for those who do benefit or require it, the service is fully available. 

How can outsourced IT work with my internal IT department?

Many of our clients with internal resource benefit from the additional support we can provide. 

Holiday cover is available, as is first-, second-, or third-line support. This helps to control expenses while ensuring you have essential technical support available when you need it. 

Working in partnership, our team of technical experts will get to know your internal IT systems inside out in order to provide the dedicated support and specialist consultancy services your team requires. 

enquire about outsourced IT support london

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