Why customer service is critical to our success

By February 20, 2018News

Ever since Fitzrovia IT was founded over a decade ago, a commitment to outstanding customer service has been a cornerstone of our company ethos. We recognise that to thrive in the competitive IT consultancy sector, we need to offer more than just technical know-how (crucial as this is!).

Naturally, all our engineers are highly-skilled experts who keep abreast of the very latest developments in computing. But as well as being leaders and innovators in the IT support industry, they are also dedicated, personable professionals who enjoy working alongside a team to help our clients achieve their business goals.

We work with companies large and small, in London and across the UK, and in a wide variety of industries. Our client relationships range from one-off projects to long-term partnerships that allow us to develop an efficient IT strategy that supports and enables future growth.

You’d expect us to describe our services in glowing terms, so we thought we’d ask a client to share their experience of working with Fitzrovia IT. Helen Thomas of Soho-based advertising agency George and Dragon was happy to oblige.

George and Dragon originally got in touch with us to see if we could solve issues with their server. Helen explains: “We had various frustrations with IT – some of these issues happened daily and dragged on for months, for example we’d regularly find ourselves disconnected from our server.

“As soon as we started working with Fitzrovia they identified the root cause of the server issue and solved the problem for good. It’s this type of problem-solving that has given us absolute faith in Fitzrovia. They actually take the time to understand what our business needs today, and where it’s going in the future.”

You can watch our full interview with George and Dragon on our home page here, along with other testimonials from happy clients. If you need help with any aspect of your IT, don’t hesitate to get in touch. Call us on 020 3727 6021, or email via our contact form.

About Daren Oliver

Daren is one of the founding directors of Fitzrovia I.T. Limited and became Managing Director in 2005. Daren has overall responsibility of the operational and management team at Fitzrovia, with a focus on the firms strategic operational direction, including helping the firm achieve the Investors in People accreditation and meeting the ISO 9001 (Quality Management), 27001 (Data Security Management), and 14001 (Environmental Management) standards.

Live Chat

If you are an existing customer, please launch Service Desk Chat by clicking on the icon below to speak to one of our friendly engineers.

If you are not an existing customer but would like our assistance, please call our team on 0203 727 6021

Close