managed it support london

Our professionally managed IT support services

Fitzrovia IT is an award-winning managed IT services company with 20 years’ experience and has a team of professional IT specialists at our service desk in central London.

We are a certified Apple and Microsoft partner and have industry accreditations with a wide range of major technology suppliers.

Customers choose us because we offer a comprehensive service – and they stay because of our proactive approach and our personal and responsive managed services. 

some of our managed IT support clients

We believe that prevention is always better than the cure.

Our managed IT services include quarterly strategic roadmaps designed to evolve your IT so that it works the best way it can for your business. This is backed up with unlimited on-site support at no additional cost, so it's in our interest to make sure we continually deliver robust and up-to-date solutions.

Dan Stanbury

Director, Fitzrovia IT

managed IT support live service stats

91%

Ticket response in under 4 minutes

90%

Positive customer reviews

90%

First time call resolution

87%

Tickets closed in under 1 hour

managed IT support service FAQs

Are your managed IT support services 24/7 ?

Yes. While our regular hours are weekdays, we also offer a comprehensive 24/7 out-of-hours service. During an initial briefing we will discuss your needs and advise whether you would benefit from 24/7 support. It’s not required for all organisations, but for those who do require it, the service is available. 

How does a managed IT service compare with "regular" IT support?

A managed service is an end-to-end service for all your IT needs. As your partner in IT, we deliver your IT solutions and handle all support requests. We’ll also make sure your users have all equipment, processes and support you require. 

Our friendly team of technical experts, account managers and project coordinators take over everything from application licensing to telephony, new starters and leavers, storage, backup and server management. 

Engaging with a managed IT services provider frees up your business to focus on what you do, while removing the headache of dealing with IT problems. 

Other types of non-managed IT support we offer include holiday cover, ad-hoc support, and first-, second-, or third-line support, all which complement an existing in-house team.

You're based in London, but we're not. Does this matter?

In a word, no. We are able to provide dedicated managed services support from anywhere, anytime.

We recognise that many people ask for a “local Managed Service Provider (MSP) near me”, especially one that understands the London landscape and is an existing trusted partner for hundreds of London-based businesses. Our prime London location has helped us grow a large, loyal client base in London while our team of technical experts continue to service international corporations with offices around the globe.

How much do managed IT services cost?

We will audit existing systems before you engage us to let you know where we can help and what recommendations we would make. We advise on IT investment and often discover we can save clients money and recover lost time by implementing more efficient solutions. 

The day-to-day support is based on a per-user and per-server cost for delivering the level of service you require. Please contact one of our managed services specialists for a tailored quote using the contact form or phone number listed on the website.

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