Support Services

In IT Together

Looking for IT Support services in London? As an Investor in People employer our flexible IT support service is backed by well trained and accredited engineers. We take complete responsibility for your entire IT infrastructure providing unlimited day-to-day technical IT support and ongoing strategic guidance, as well as proactive network monitoring and fast, effective onsite support. Fitzrovia IT will aim to be an indispensable member of your team.

24/7 Support

There’s no need to panic when you experience sudden system downtime. Fitzrovia IT is just a phone call away to assist with your problems. Our London based IT consultancy services are available 24 hours a day, 7 days a week, 365 days a year, providing uninterrupted IT support when you need it most.

When we say we offer 24/7 IT support, we don’t just provide system monitoring and we never outsource our helpdesk support to third parties. That’s what makes us different from many other IT support companies in London. We provide our own engineers who know your systems and are on hand to help at any hour of the day or night.

Onsite Support

Servicing local clients enables us to be onsite in minutes when IT problems can’t be fixed remotely, allowing for faster problem resolution and reducing system downtime.

Fitzrovia IT provides a friendly, fast, and efficient support service that is fully managed through our business management platform ConnectWise. ConnectWise is a feature-rich ITIL compliant ticketing solution specifically tailored to deliver seamless, and unlimited, day-to-day technical support service.

We deliver great value and efficiencies to over 200 of our clients, using ConnectWise’s workflow based solutions. Our experienced knowledge of the ConnectWise tools allows us to provide unrivalled flexibility and functionality in line with our service level agreements.

Strategic Advice

Fitzrovia IT provides strategic and fully scalable IT consultancy services to organisations looking for an IT professional to act in an advisory capacity.

We identify, source and implement the best solutions for individual IT projects and support your firm’s IT Management team in making informed decisions. During our strategic meeting we provide IT roadmaps to meet your medium and long-term business goals including budgetary costs.

IT Manager Support

Fitzrovia IT provides a broad range of ongoing support and consultative services to organisations that already have an internal IT resource.

Working together, we build long-term relationships with IT Managers and Directors that require an IT sounding board or an additional skillset to complement their expertise. We also offer specialist services to help with other responsibilities including first line support and complex IT projects.

Proactive Monitoring

Many businesses don’t know there’s a problem until it’s too late but with our technology and the approach we take, we can identify and resolve most underlying issues before they cause disruptions.

Labtech is the industry-leading remote monitoring and management system at the core of all our managed support services. Developed by IT service providers, for IT service providers, the software allows us to perform any support or management task remotely and proactively, including maintenance, monitoring critical network components, managing system upgrades and fixes.

We can manage the whole process on your behalf or work with your internal team to get Labtech working alongside your support team.

Not only does Labtech provide complete infrastructure visibility and management it also ensures system health without disrupting daily operations.

Help Desk Reporting

Details of all technical issues are stored in our fully-searchable Business Management Platform. This ensures engineers benefit from the knowledge gained each time an issue is solved and allows us to identify trends within the client base, enabling our account managers to put forward long-term solutions to recurring issues thus adding real value to the client base.

In addition to monitoring and alerting, our Business Management Platform can also perform proactive scripting, patch management and even provide all best practice recommendations for performance improvements. Our ticketing system, ConnectWise, produces totally transparent monthly reports, allowing for complete accountability in all our actions including SLAs.

White Glove

We recognise that sometimes a gentler approach is required. Our White Glove support provides an additional level of care to specific cases and/or clients. Our engineers and account managers are automatically notified by our business management platform of when to apply this meticulous approach.

Partners

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