join an award-winning MSP
As a proudly recognised 'Investors in People' organisation and 2019 Employer of the Year, Fitzrovia IT retains the best talent by treating our people well. We recognise that we are only as good as our team - and that's the mindset we treat you with.
More than a 9-to-5
Building lasting relationships with our employees is just as important as building lasting relationships with our clients. Fitzrovia IT is proud to have achieved the ‘Investors in People’ certification, ensuring that we are committed to supporting our staff by providing continued professional development and growing an effective business around them.
We offer numerous benefits including regular training, generous holiday allowance, and a friendly working environment. As a Fitzrovia IT employee, you’ll be working alongside some of the most dedicated and experienced IT experts in the UK.
giving young people the platform to succeed
Catapult your career with Fitz Academy
We help young people establish themselves in the IT industry by providing the structure, knowledge, and training necessary to give any junior IT professional the platform to begin their career.
Our hands-on, three-year training scheme helps you “earn while you learn”, allowing you to deliver IT support to more than 200 clients with over 5000 end-users.
If interested in applying, please contact us for more information.
The hands-on experience and support I received as an apprentice at Fitzrovia IT allowed me to gain a NVQ qualification as well as the CompTIA+ accreditation, which is widely recognised and provides the fundamentals of working in IT.
Ryan Varney
Project Coordinator, Fitzrovia IT
Jobs Available
Escalation Agent
You will take a supporting role in the management and resolution of customers' technical issues and will take a proactive stance in improving delivered managed services. This role may require the successful candidate to work from a remote office in Hammersmith or our main office in Fitzroy Square.
Experience:
- Microsoft Server 2008 – 2016
- Exchange / AD Management / 0365
- Windows 7, 8, 10
- Networking – Switches & Routers (Cisco / HP / Netgear)
- Firewalls (SonicWALL / WatchGuard)
- Apple OS and Apple Mac support experience
- Microsoft Office Suite
- VMWare
- Backup Technologies
- Laptop/desktop and thin client support
Desirable Experience
- Cisco / Apple / Microsoft Certified
- Linux Support
- Azure
Person Skills
- Highly Motivated
- Can-do attitude
- Attention to detail
- Excellent communicator
- Proven client service skills
- Ability to work under pressure
Main Tasks and Responsibilities
- Provide a professional and client-focused service through the life cycle of each ticket
- Manage client expectations and keep client informed of progress.
- Record all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.
- Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).
- Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible.
- Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact.
- Monitor and track Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line manager.
- Log and assign tickets and monitor workloads for the other Service Desk team members.
- Maintain a professional discipline within the team by adopting the procedures applicable to the department and role
- Upon management request you should be willing to perform duties outside normal business hours, e.g. on-call service or overtime.
- Any other duties required from time to time as requested by your line manager or the board
Additional Responsibilities:
- Incident Management using Fitzrovia IT’s Service Management toolsets, at all times ensuring your cases contain timely and comprehensive updates
- Respond to alerts received from the pro-active monitoring toolsets
- Perform vendor and management escalation of customer issues in a timely and appropriate fashion
- Develop excellent working relationships within Fitzrovia IT customers, partners and suppliers, upholding the reputation of Fitzrovia at all times
- Proactive management of customer systems, enabling incident management and system performance to be maintained in accordance with defined SLAs.
- Contribute to and maintain managed service documentation
We are looking to hire immediately and interviews are being conducted now.
No agencies, please.
Project Delivery Engineer
We are looking to recruit a Project Delivery Engineer to join our rapidly expanding Professional Services Infrastructure Team. The successful applicant will be client facing and technically sound, delivering projects for clients in a remote and on-site capacity.
Required Experience:
- Public cloud platforms including AWS, Azure, Google
- VMWare – VCP Microsoft certification in Azure, Office 365 and other Microsoft Products
- Citrix, Terminal Services, VDI and Microsoft Remote Desktop Platform
- Microsoft Server (2003 - 2012 R2)
- Application set such as SQL, IIS, CRM, SharePoint
- Strong storage skills, Fibre channel, ISCSI, SAN and NAS
- Strong networking skills; Juniper, Cisco, HP, SonicWall
- Exchange and Office 365, including migrations from on-premise to Office 365
Essential Skills:
- Office 365 implementation and migrations
- Mail flow troubleshooting experience
- Core infrastructure upgrades and installations
- Windows Server to 2016
- Advanced Active Directory/Group Policy experience
- Virtualisation of customer's existing environments (VMware or Hyper-V)
- Ability to solve infrastructure issues
- Working with Project management
- Experience of working for a Managed Service Provider
- Passionate about delivering good customer service in terms of projects
- Be able to work to tight deadlines and under pressure
- Be able to put together technical project plans
- Should be seen as a technical escalation point for various technologies
- Should be able to engage with customers at all levels of the business from technical to senior
This is an excellent opportunity to work at a fast growing and award-winning MSP. We have been awarded 'Investors in People' and offer an outstanding training budget for all its employees to gain necessary certifications.
We are looking to hire immediately and interviews are being conducted now.
No agencies, please.