your next move
As a proudly recognised 'Investors in People' organisation, Fitzrovia IT retains the best talent by treating our people well. We recognise that we are only as good as our people - and that's the mindset we treat you with.
More than a 9-to-5
Building lasting relationships with our employees is just as important as building lasting relationships with our clients. Fitzrovia IT is proud to have achieved the ‘Investors in People’ certification, ensuring that we are committed to supporting our staff by providing continued professional development and growing an effective business around them.
We offer numerous benefits including regular training, generous holiday allowance, and a friendly working environment. As a Fitzrovia IT employee, you’ll be working alongside some of the most dedicated and experienced IT experts in the UK.
we invest in young people
Catapult your career with Fitz Academy
We help young people establish themselves in the IT industry by providing the structure, knowledge, and training necessary to give any junior IT professional the platform to begin their career.
Our hands-on three-year training scheme helps you “earn while you learn”, allowing you to deliver IT support to more than 200 clients with over 5000 end-users.
If interested in applying, please contact us for more information.
The hands-on experience and support I received as an apprentice at Fitzrovia IT allowed me to gain a NVQ qualification as well as the CompTIA+ accreditation, which is widely recognised and provides the fundamentals of working in IT.
Ryan Varney
Project Coordinator, Fitzrovia IT
Jobs Available
Credit Controller
Fitzrovia IT provide you with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost your performance.
We believe that prevention is always far better than a cure so we offer strategic support plans that are both proactive and flexible allowing us to eliminate problems before they occur so you can maintain your competitive edge.
We have seen a great deal of success particularly in recent years, due to this we are looking to further grow our finance support team. We are looking for a Credit Controller with previous experience of working in a client contact position.
This role would suit someone who is confident when dealing with both external clients and internal colleagues but is looking for a position they can work around their current commitments as we offering a 10am-4pm shift.
Key responsibilities
- Assist in the setting up of the credit control system
- Ensure that debts are paid in a timely manner
- Chase overdue invoices by telephone, email & letter within agreed timescales
- Maintain accurate records of all chasing activity
- Regularly making contact with customers to ensure all relevant debts are managed as necessary
- Handle disputed bills and negotiate to bring payment within the agreed terms
- Provide accurate advice on billing queries
- Respond promptly and completely to both client and internal enquiries
On offer to you:
- Salary available upon request
- 10-4 shift
- 20 days leave plus public holidays
- Quarterly company events
- 1 to 1 management from an experienced Financial Controller
No agencies, please.
Escalation Agent
We are looking an enthusiastic engineer with experience in supporting users remotely and desk-side on core infrastructure technologies. We are willing to invest in training, developing and creating you a career road map that will give you the chance to achieve your future potential.
Purpose of Job:
You will take a supporting role in the in the management and resolution of customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services. This role may require the successful candidate to work from a remote office in Hammersmith or Fitzrovia's main office in Fitzroy Square.
Experience:
- Microsoft Server 2008 - 2016; Windows 7, 8, 10
- Exchange/AD Management/0365
- Networking - Switches & Routers (Cisco/HP/Netgear)
- Firewalls (SonicWALL/WatchGuard)
- Apple OS and Apple Mac support experience
- Microsoft Office Suite, Vmware, Backup Technologies
- Laptop/desktop and Thin Client support
Desirable Experience
- Cisco/Apple/Microsoft Certified; Linux Support; Azure
Main Tasks and Responsibilities
- Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.
- Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.
- Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).
- Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible.
- Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact.
We are looking to hire immediately and interviews are being conducted now.
No agencies, please.