join an award-winning MSP

You will take a supporting role in the management and resolution of customers' technical issues and will take a proactive stance in improving delivered managed services. This role may require the successful candidate to work from a remote office in Hammersmith or our main office in Fitzroy Square.

Experience:

• Microsoft Server 2008 – 2016
• Exchange / AD Management / 0365
• Windows 7, 8, 10
• Networking – Switches & Routers (Cisco / HP / Netgear)
• Firewalls (SonicWALL / WatchGuard)
• Apple OS and Apple Mac support experience
• Microsoft Office Suite
• VMWare
• Backup Technologies
• Laptop/desktop and thin client support

Desirable Experience

• Cisco / Apple / Microsoft Certified
• Linux Support
• Azure

Person Skills

• Highly Motivated
• Can-do attitude
• Attention to detail
• Excellent communicator
• Proven client service skills
• Ability to work under pressure

Main Tasks and Responsibilities

• Provide a professional and client-focused service through the life cycle of each ticket
• Manage client expectations and keep client informed of progress.
• Record all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.
• Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).
• Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible.
• Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact.
• Monitor and track Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line manager.
• Log and assign tickets and monitor workloads for the other Service Desk team members.
• Maintain a professional discipline within the team by adopting the procedures applicable to the department and role
• Upon management request you should be willing to perform duties outside normal business hours, e.g. on-call service or overtime.
• Any other duties required from time to time as requested by your line manager or the board

 Additional Responsibilities:

• Incident Management using Fitzrovia IT’s Service Management toolsets, at all times ensuring your cases contain timely and comprehensive updates
• Respond to alerts received from the pro-active monitoring toolsets
• Perform vendor and management escalation of customer issues in a timely and appropriate fashion
• Develop excellent working relationships within Fitzrovia IT customers, partners and suppliers, upholding the reputation of Fitzrovia at all times
• Proactive management of customer systems, enabling incident management and system performance to be maintained in accordance with defined SLAs.
• Contribute to and maintain managed service documentation

We are looking to hire immediately and interviews are being conducted now.  

No agencies, please.

We are looking to recruit a Project Delivery Engineer to join our rapidly expanding Professional Services Infrastructure Team. The successful applicant will be client facing and technically sound, delivering projects for clients in a remote and on-site capacity. 

Required Experience:

• Public cloud platforms including AWS, Azure, Google
• VMWare – VCP Microsoft certification in Azure, Office 365 and other Microsoft Products
• Citrix, Terminal Services, VDI and Microsoft Remote Desktop Platform
• Microsoft Server (2003 - 2012 R2)
• Application set such as SQL, IIS, CRM, SharePoint
• Strong storage skills, Fibre channel, ISCSI, SAN and NAS
• Strong networking skills; Juniper, Cisco, HP, SonicWall
• Exchange and Office 365, including migrations from on-premise to Office 365

Essential Skills:

• Office 365 implementation and migrations
• Mail flow troubleshooting experience
• Core infrastructure upgrades and installations
• Windows Server to 2016
• Advanced Active Directory/Group Policy experience
• Virtualisation of customer's existing environments (VMware or Hyper-V)
• Ability to solve infrastructure issues
• Working with Project management
• Experience of working for a Managed Service Provider
• Passionate about delivering good customer service in terms of projects
• Be able to work to tight deadlines and under pressure
• Be able to put together technical project plans
• Should be seen as a technical escalation point for various technologies
• Should be able to engage with customers at all levels of the business from technical to senior

This is an excellent opportunity to work at a fast growing and award-winning MSP. We have been awarded 'Investors in People' and offer an outstanding training budget for all its employees to gain necessary certifications.

We are looking to hire immediately and interviews are being conducted now.  

No agencies, please.

Fitzrovia IT are a highly accredited and well-established managed service provider, currently looking to expand their team.

They are looking for someone to join their Project office and provide key assistance to the Senior Project Manager to ensure the smooth delivery of a wide range of highly technical projects.

The ideal candidate would be a Junior PM or Coordinator with a good technical understanding who is looking for progression to a Project Manager position in the future.

It is imperative that the candidate is highly organised internally but also confident in dealing externally with clients where appropriate.

Fitzrovia are recognised investors in people and as such will provide full on the job training for the right candidate including certifications such Prince 2.

Responsibilities

• Coordinate with project engineers and their project tasks
• Assist the project manager with project planning, scheduling and documentation
• Process project mandates to raise projects setting project budgets
• Manage Small work orders
• Prepare team plans and produce checkpoint reports
• Review completed projects ensuring time has been logged by engineers and work has been completed before sending project closure notifications
• Work with clients and managers to make sure projects run successfully·
• Be able to use the training given effectively to manage projects on their own
• Be ready to work as a project coordinator, progressing into a project manager.

Key skills

• Amazing Organisation and communication skills
• IT experience and a good understanding of technical tasks
• Grammar
• Customer service driven
• Ability to work in a team
• Experienced in effective problem-solving with the ability to resolve individually

Desirable skills:

• Knowledge of PRINCE2
• Worked within an IT MSP Environment before
• Experience in working with a ticketing system