Le Semi-Marathon de Paris 2016 – fundraising for War Child
One of our sporty Senior Consultants Tom ‘Turbo’ Le is running the Paris half marathon on 6th March 2016 in aid of War Child, Fitzrovia IT’s chosen...
A catchphrase synonymous with outsourced help desks and IT departments around the globe thanks to The IT Crowd – and a marker of what a service company shouldn’t do!
But how far detached is this from today’s idea of a modern service desk? Do you feel like you’re banging your head against a brick wall whenever you’re trying to get assistance? Have Service Desks actually moved on or are they just finding new ways to ask the same old question?
At Fitzrovia, we believe that the core tenants of a great Service Desk remain constant. Popular IT buzz words will always come and go, for example ‘mobile’, ‘flexible’ and ‘customer life cycle’ are slowly being replaced by words like ‘nimble’, ‘agile’ and ‘customer loyalty’. But are this year’s en vogue terms actually making any changes to the way we operate?
In our view, not really. We don’t think it matters which words you choose to describe a great Service Desk, what matters is delivering a consistent and reliable service that your customers can trust.
The personal touch from engineers that know you and your business, their professional attitude and knowing that the person at the end of the phone, inbox or stood at your desk, has all the tools and expert skills needed to deal with your problem, are what makes our Service Desk special.
Being focused on traditional service values doesn’t stop us looking forward, or moving with the times – as we move in to 2017 we are embracing new ideas and technologies which save time and prevent issues for both ourselves and our clients. For us, its about incorporating industry best practices into our growing support teams – with the sole aim being: make your dealings with our Service Desk as easy and efficient as possible.
One of our sporty Senior Consultants Tom ‘Turbo’ Le is running the Paris half marathon on 6th March 2016 in aid of War Child, Fitzrovia IT’s chosen...
At Fitzrovia IT we are always keen to ensure our clients and contacts are getting the most out of our expertise. As well as tailoring our IT...
On behalf of both myself and the team at Fitzrovia IT, I am thrilled to announce that we have been awarded the Investors in People, We invest in...