applications support

Software is the bedrock of every modern business. Running the right applications makes you more efficient, productive and profitable. And because you depend on software to get things done, you need to know you’ve got the right level of IT support in place to support your needs.

Defend your business against downtime

At Fitzrovia IT, our highly trained analysts have the technical know-how to define the IT you need, plus the problem-solving skills to maintain your productivity.

If there’s ever a problem, we’re instantly available, providing frontline applications support in person, via the phone, or directly on screen.

We’ll listen, investigate, and then fix the issue as quickly as possible to limit downtime and minimise disruption to your users and your business.

91%

Ticket response in under 10 seconds

90%

Positive customer reviews

90%

First time call resolution

87%

Tickets closed in under 1 hour

"It’s not enough to fix problems – you need to spot them before they occur. This is the mentality our trained IT professionals have and it’s how we fix problems for our clients every single day."

James Booker

Head of Operations, Fitzrovia IT

frequently asked questions

What applications do you support?

Our IT expertise allows us to remotely support any application a client has. This can range from Microsoft Office to bespoke third party applications. We can support directly or can act as an intermediary between yourself and a third party. The engineering team are able to actively deal with most issues without having to involve outside resources.

Can you help prevent applications problems?

Your business shouldn’t have to waste time dealing with applications being down – and we recognise that. Our full-service monitoring system constantly runs checks on your IT systems. If something drops, we get an instant alert and are able to fix the problem before you even know it’s there.

Why should I choose Fitzrovia IT?

Fitzrovia IT are a recognised Investors in People organisation and are proud to retain the best talent by treating our people well. Our team hold IASME Gold Governance Standard, Cyber Essentials Plus, ISO 9001, ISO 14001, and ISO 27001 accreditations.